These terms and conditions define the rights and obligations of the parties in connection with the remote reservation of services offered our establishment whose details are specified in this booking confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all bookings concluded via the internet, via our booking platform.
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
Bookings made by the customer are made via the dematerialized booking voucher available online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of services to book, the booking process includes the seizure of the credit card in case of warranty or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of reservation
Our booking platform acknowledges the customer's reservation by sending an e-mail without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the conditions of sale relating to the selected tariff, accepted by the customer, the date reservation, the information on the after-sales service, as well as the address of the seller's establishment where the customer can submit his claims.
Cancellation or modification by the client
The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. For all bookings of 2 nights and more a deposit of 20% of the amount of the reservation will be charged on the day of booking. In case of cancellation the deposit will be refundable up to 20 days before the date of the reservation, past this deadline
Sums paid in advance will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the booked rate allow, the cancellation of the reservation will be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail.All bookings are nominative and can not be transferred to a third party, whether for free or for a fee.
If the Customer is required to cancel his / her stay before the departure date, the following fees will be retained:
more than 30 days before the departure date, 0% of the total price of the booked stay
from 30 to 21 days before departure, 20% of the total price of the booked stay
from 20 to 8 days before departure, 30% of the total price of the booked stay
from 7 to 2 days before departure, 75% of the total price of the booked stay
less than 2 days before departure or no show, 100% of the total price of the booked stay.
Fees will be charged from the credit card number deposited as a guarantee.
Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked upon arrival to fill out a police form. To do this, the customer will be asked to present a piece of identification to verify whether or not it must complete the police form. Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the establishment without any compensation and / or no refund if a payment has already been made.For establishments with Internal Regulations, the customer accepts and agrees to comply with the said rules. In case of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and / or without any refund if a payment has already been done.
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service.The establishment can not be held responsible for the inexecution or the bad execution of the reservation in case of force majeure, because of the third party, because of the customer, notably the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in case prepayment not authorized by the carrier's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the expense of the customer, without prejudice to any civil or criminal action against the latter.
Complaints relating to the non-performance or improper performance of the reserved services must, under pain of foreclosure, be brought to our attention in writing within eight days after the date of departure of the establishment.
The prices related to the reservation of the services are indicated before and during the reservation.The prices are confirmed to the customer in amount TTC, in the commercial motto of the establishment, and are valid only for the duration indicated on the platform of reservation. If the debit at the property is in a currency other than that confirmed on the booking, the exchange costs are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the rates page, must be paid directly to the establishment. The prices take account of the VAT applicable on the day of the order and any change of the rate applicable to the VAT will be automatically reflected on the prices indicated on the billing date.Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will be automatically reflected on the prices indicated on the date of the billing.
The client communicates his bank details as a guarantee of the reservation except conditions or special rates, credit card or private credit card (Visa, Mastercard, American Express, Diners Club ... depending on the possibilities offered by the booking platform of the establishment ) by indicating directly, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking.This prepayment is called a deposit. In case of no show (booking not canceled - customer not present) of a booking guaranteed by credit card, the establishment will charge the customer, as a lump sum, the amount indicated in its terms and conditions of sale. The property has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's credit card is verified by stripe.com. There may be a refusal of the payment card for several reasons: card stolen, card blocked, ceiling reached, error of seizure ... In case of problem, the customer will have to get closer to his bank on the one hand, of the establishment on the other hand to confirm the reservation and the method of payment. In the case of a rate subject to prepayment online, the amount paid in advance, which is the deposit, is debited at the time of booking.Some institutions can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the institution.
Respect for privacy
The client is informed, on each of the forms of collection of personal data, the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its providers (and in particular the online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties provided that such communication is compatible with the realization of the operations incumbent on elloha.com under these terms and conditions and in connection with the customer protection charter personal data. In particular when paying online, the customer's bank details must be sent by the stripe payment provider.com at the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection in the sense of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, have committed themselves vis-à-vis the institution to take all measures of security and confidentiality of data for said data transfers.
The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com.will be kept in reasonable conditions of safety and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
Force majeure means any event external to the parties that is both unpredictable and insurmountable and which prevents either the customer or the institution from fulfilling all or part of the obligations provided for in the contract. Are regarded as case of force majeure or fortuitous case those usually recognized by the jurisprudence of the French Courts and Courts. Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the fulfillment of mutual obligations by the parties and that each party bears the costs arising therefrom.
These General Terms and Conditions of Sale are governed by the law of the country of establishment without interfering with any mandatory protective provisions that may be applicable in the country of residence of the consumers.
These general conditions of sale, the conditions of sale of the tariff booked by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer will be able to integrate with the present general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved fare) and these general conditions. In case of contradiction between the booking form and the general conditions, the provisions appearing in the reservation form will be the only ones applicable for the obligation in question. These general conditions of sale by internet can be modified at any time and / or supplemented by the establishment.In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale by internet will apply automatically for all customers.